As some of you know, I had a bit of an altercation today with a woman named Diane on an airplane.
I had a great time antagonizing her, reading your responses, and just generally trying to have fun with an irritating person. But I did have a point and I just want to put it out there.
I know I can…
This was pretty incredible yesterday
"If you’re the customer, you’re only right if you’re kind, polite and positively thankful. If you’re not, you’re a jerk, and that’s the bottom line."